Terms of Service

1. What We Offer: Services Overview

Our mission is to help you succeed academically while maintaining the highest standards of integrity. Here's how we can support you:

Tutoring Services

We provide personalized academic tutoring to help you better understand concepts related to your studies. From mastering difficult subjects to exam preparation, we're here to guide you through the process of enhancing your knowledge and skills.

Subject Specialization

Our expert tutors specialize in various subjects including Mathematics, Science, English, and more. We match you with tutors who have the expertise to support your specific learning needs.

Test Preparation

We offer targeted test preparation services to help you prepare for standardized tests, entrance exams, and school assessments. Our tutors provide strategies, practice materials, and personalized guidance.

Online Learning Support

Access our services from anywhere with our online tutoring platform. Schedule sessions that fit your lifestyle and learn from the comfort of your home.

Our goal is to elevate your learning experience while upholding academic integrity. All of our Services are here to help you sharpen your skills, but they're no substitute for the effort you put in. We're simply your support team on your academic journey.

2. Who Can Use Our Services: Eligibility

We're here to support anyone looking to improve their academic performance, but there are a couple of prerequisites:

• You must be at least 18 years old, or if you're under 18, have the consent of a parent or guardian.
• You must be legally capable of entering into this agreement.
• You agree to provide accurate and complete information when registering for our services.

3. Creating and Managing Your Account

3.1 Account Registration

To fully unlock the benefits of our Services, you may need to create an account. We'll ask for some basic information (your name, email address, and a password). You are responsible for safeguarding your account information, and we trust you'll keep your credentials private.

3.2 Account Security

You are responsible for all activities that occur under your account. If you suspect any unauthorized use, please notify us immediately at care@eduheavenonline.com.

3.3 Account Termination

We reserve the right to suspend or terminate your account if we suspect any violation of these Terms or any form of dishonest or fraudulent activity. Respect goes both ways, and we aim to maintain a positive, fair community for everyone.

4. Using Our Services: What You Need to Know

4.1 Tutoring Sessions

Our tutoring sessions are designed to help you understand academic topics. While we'll offer all the guidance and resources we can, the work you submit for academic credit must be your own creation. Our tutors are here to teach, explain, and guide—not to complete your assignments for you.

4.2 Session Scheduling and Attendance

• Sessions must be scheduled in advance through our platform
• Cancellations must be made at least 24 hours in advance for a full refund
• Late cancellations or no-shows may result in forfeiture of the session fee
• Tutors reserve the right to end a session if inappropriate behavior occurs

4.3 Learning Materials

Study materials, practice problems, and resources provided by our tutors are for your personal educational use only. You may not redistribute, resell, or share these materials with others.

4.4 Appropriate Use

Our Services are designed to assist you ethically in your academic endeavors. We do not condone academic dishonesty in any form. Using our Services to cheat or submit others' work as your own is strictly prohibited.

5. Payments and Refunds: How It Works

5.1 Service Fees

We're upfront about our fees, which are listed on our website. All payments are due before we begin working with you unless otherwise stated. By purchasing our Services, you agree to these rates.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment platforms as indicated on our website. All transactions are processed securely through trusted payment gateways.

5.3 Refund Policy

We're committed to delivering high-quality tutoring Services. Our refund policy is as follows:

• Full refunds are available for sessions canceled at least 24 hours in advance
• If you're unsatisfied with a session, contact us within 48 hours and we'll work to resolve the issue
• In cases of technical problems on our end that prevent session delivery, full refunds will be issued
• Refund requests are evaluated on a case-by-case basis

6. Respecting Our Work: Intellectual Property Rights

We put a lot of time and effort into creating our materials and resources, and we expect the same level of respect for our work that we show you.

• All content on our website, including text, graphics, logos, and software, is our property or licensed to us
• You're free to use our materials for personal and educational purposes, but you do not have the right to reproduce, distribute, or modify our content without explicit permission from us
• Our Services and content are for your use only, and you may not use them for commercial purposes without our approval
• Recording tutoring sessions is not permitted without prior written consent from both the tutor and EduHeavenOnline

7. A Commitment to Academic Integrity

Our Services are designed to support learning, not to replace it. By using our Services, you agree to uphold your institution's standards for academic integrity.

• Don't submit any material we provide as your own
• Be sure that everything you submit is your own work or properly cited
• Use our tutoring services to learn and understand, not to bypass your own responsibilities
• Respect your school's academic honesty policies at all times

We stand firmly against academic dishonesty, and we expect the same from you.

8. User Conduct and Responsibilities

When using our Services, you agree to:

• Treat tutors and staff with respect and professionalism
• Be punctual for scheduled sessions
• Come prepared with questions and materials
• Not engage in any harassment, discrimination, or abusive behavior
• Not attempt to contact tutors outside of our platform
• Not use our Services for any illegal purposes

9. Limitation of Liability: A Few Important Notes

We're confident in the quality of our Services, but we can't make any guarantees about academic outcomes. In using our Services, you acknowledge that:

• We provide our Services "as is," and we disclaim any warranties, express or implied
• We're not responsible for any direct or indirect consequences, including damages, arising from your use or inability to use our Services
• Your success is ultimately in your hands, and we're here to support—not guarantee—your academic journey
• We're not liable for any technical issues, internet connectivity problems, or equipment failures that may affect your sessions
• Our maximum liability to you shall not exceed the amount you paid for the specific service in question

10. Indemnification: Your Responsibility

By using our Services, you agree to indemnify and hold us (as well as our affiliates, employees, tutors, and agents) harmless from any claims, damages, or liabilities that arise from your misuse of our Services or your violation of these Terms.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

12. Keeping Things Fresh: Modifications to Terms

We may update these Terms from time to time, so be sure to check back periodically. When we do make changes, we'll update the "Last Updated" date at the top of this page. Continued use of our Services after any updates means you accept the new Terms. For significant changes, we'll make reasonable efforts to notify you via email or through our website.

Last Updated: February 2024

13. Dispute Resolution

If any dispute arises between you and EduHeavenOnline, we encourage you to contact us first to seek a resolution informally. Most concerns can be resolved quickly and amicably through direct communication.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Reach Out to Us

We're here to help, so if you have any questions or concerns about these Terms, don't hesitate to contact us:

Thank you for choosing EduHeavenOnline. We're excited to be part of your academic journey and look forward to helping you achieve your goals!