Privacy Policy

1. Our Promise to You

At EduHeavenOnline, your privacy isn't just a policy, it's a commitment. We understand the trust you place in us when you provide your personal information, and we work hard to ensure it is kept safe, secure, and private. This Privacy Policy explains, in clear language, how we handle your information, who has access to it, and how we make sure it stays protected.

2. What Information We Collect

When you use our tutoring services, we may collect the following:

a. Information You Provide to Us

• Your name
• Email address
• Payment details such as the amount you have paid for tutoring sessions (processed securely through trusted third-party payment providers)
• Session preferences and learning materials you share
• Any messages or communications you send to us

b. Information Collected Automatically

When you visit our website, we may collect:

• Your IP address
• Browser type and version
• Device type and operating system
• Pages you visit on our website
• Cookies and similar small data files that help us improve your browsing experience

3. Who Can See Your Information

We believe in strictly limiting access to your information. Here's our rule:

• Only a couple of authorized employees, such as our Head of Application Development and other essential technical staff, may view certain personal details when it is absolutely necessary to process your booking or resolve a technical issue.
• Your email address and other sensitive details are never shared with the rest of our employees or any third parties.
• Our Support agents may see your first name and booking number when helping you, but they cannot see your contact details or payment information such as credit card information.

In short, we don't even give most of our own team access to your personal information.

4. How We Use Your Information

We use your details only to:

• Schedule, coordinate, and deliver your tutoring sessions
• Communicate with you about your session status or account
• Respond to your inquiries and support requests
• Improve our tutoring services, website, and customer experience
• Send promotional offers or updates (which you can opt out of at any time)

We will never sell, rent, or trade your personal information to outside companies or third parties.

5. Payment Information

We do not store your full payment card details on our servers. Payments are processed securely through trusted and certified payment gateways that use encryption and fraud prevention systems.

6. Cookies and Website Tracking

Cookies are small files stored on your device that help us remember your preferences and provide a better website experience. We use them for:

• Essential site functions
• Remembering your settings between visits
• Analyzing how you use our website to improve your experience

You can disable cookies at any time in your browser settings, but some parts of the website may not work as intended without them.

7. How We Protect Your Information

Your privacy is guarded through:

• Secure Socket Layer (SSL) encryption on all pages where data is entered
• Restricted internal access to customer data
• Secure data centers with protection against unauthorized entry
• Regular security reviews and updates
• Strong password requirements and authentication protocols

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw your consent for data processing where applicable

To exercise any of these rights, please contact us at care@eduheavenonline.com

9. Data Retention

We retain your personal information only for as long as necessary to provide our tutoring services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, it is securely deleted or anonymized.

10. Children's Privacy

Our tutoring services are available to students of all ages. If you are under 18, we recommend that a parent or guardian reviews this Privacy Policy and provides consent before using our services. We do not knowingly collect personal information from children under 13 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Last Updated: February 2024

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us: